your complaint to our Grievance Officer.
Security Investments dedicated to developing lasting relationships with clients and we strive to fulfill all their needs and expectations at all times. We understand that sometimes things can go wrong and when this happens, we encourage our clients to tell us about it. We further believe that excellent client service is the hallmark of a good organisation.
We take complaints and feedback as a tool to improve our quality of service and we never tire of learning from our mistakes. We also treat complaints and suggestions as valuable insight into our client’s wants and needs.
At Security Investments, our clients are our sole focus. Security Investments' growth depends on the satisfaction of our clients. A suitable mechanism, therefore, has been made for receiving and redressing our client’s grievances promptly, courteously, and satisfactorily.